Terms & Conditions
Without printing a proof, we cannot guarantee aspects of your print such as (but not limited to) color, lightness or darkness, and image resolution or clarity. If you would like a proof of your order, please add it at time of checkout, or reach out to [email protected] to set one up after the fact.
Make sure that your file follows specifications listed on this page. Incorrect files may result in delays to your order. We are not responsible for the content of your files, including typos, low resolution or other design errors.
If you would like the files checked by our staff, please select the design option at checkout, or as a separate purchase.
Please note there are no refunds on books or prints done without a proof. If you feel the file needs adjustments, or that you want one of our trained specialists to look over the file, please let us know, or purchase one of our packages or design time to ensure the project turns out as you expect. The first print proof for any book will cost $45 CDN. Each design package includes a digital proof to ensure it meets needs and expectations.
Order Turnaround Time
Turnaround time is in business days. The Cutoff time is 5:00 pm (EST) Monday-Friday. Anything after 5:00 pm will count as the following business day.
If you need faster delivery of an order, please select that at checkout. Items such as Custom Books have a minimum order time of 3-4 business days, due to the complexity and time needed to set up equipment.
For any project that needs cutting, please ensure there is at least a 1/8 inch bleed along any edge you wish cut. For example, if you want post cards cut to 4×6, please ensure the file has background and extra detail that can be cut up to 4.25×6.25. Please contact us at [email protected] should you have any questions about bleeds or how to setup your file.
Files should be saved as PDF for any multi-page document, and PDF, JPG or TIFF for any image based project. We do not accept DOC, or DOCX unless you also purchase a design package at checkout.
File should be at least 300 dpi and for best colour results we request files be in CMYK.
Files for books needs to be laid out as single pages across a multi-page PDF. Please do not send files set as spreads as it will delay the order.
Perfect Bound Limitations: Perfect Bound books are glued at the spine with a separate cover, as such there is a minimum limited on page-count, with any perfect bound book needing at least 20 pages to be bound properly.
Saddle-stitch: The sheets of paper are nested and folded in half, then stapled on the fold, like a comic book. One sheet of paper equals 4 pages once it’s bound (the front and back are counted as separate pages). Because of this, the page count needs to be a multiple of 4. We limit Saddle-Stitch books to 60 pages total, including cover.